Refund Policy

At PawTidy, your satisfaction means everything to us.
We stand by the quality of our products and believe shopping with us should always feel safe and stress-free.

30-Day Money-Back Guarantee

We have a 30-day return policy, which means that if you’re not completely satisfied with your purchase, you can request a full refund within 30 days of receiving your order — no questions asked.

Simply email us at info@pawtidypetstore.com with your order number, and request a return.

To be eligible for a return, your items must be unused with the tags and in their original packaging. You will also need the receipt or proof of purchase.

To start a return request, please contact us at info@pawtidypetstore.com

If your return is accepted,  our team will provide clear instructions and a return address. 

Unfortunately we cannot accept returns on sale items or gift cards.

 Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days.

In the case 15 business days have passed since we have approved your return, please contact us at info@pawtidypetstore.com

Refunds are always sent to your original payment method.
Please allow 3–5 business days for the refund to appear in your account — this may vary depending on your bank or payment provider.